1. METHODS OF PAYMENT

We accept Visa, Mastercard, Discover, American Express, and PayPal. We do not accept C.O.D orders.

2. SHIPPING

Most orders will be shipped via UPS Ground. UPS Next Day, 2nd Day, and 3rd-day services are available at an additional cost.

3. RETURNS

No returns without prior authorization. All items must be returned with the original packing, warranty cards, and in salable condition. All returns must be within 7 days. Items returned after 7 days will be subject to a 20% restocking fee. Freight charges are non-refundable, no exceptions. Items purchased with a free shipping promotion will be refunded less published UPS shipping rates.

All pureWASH Pro X2 items are non-returnable.

4. CLAIMS

If damage occurs in a UPS shipment, notify UPS immediately and then contact Petfood Warehouse, Ltd. Do not dispose of the original carton or damaged merchandise, as UPS inspectors may need to examine the package.

5. WARRANTIES

Quadrabathe warranties all products for 1 year from the date of purchase. pureWash is warrantied by Greentech.

6. ADDRESS CORRECTIONS

There will be a $20.00 charge for all address corrections charged back to us by UPS, such as: no apt #, no suite or floor #, incorrect zip code, or street spelling, etc. If incorrect ship-to addresses are given in online orders, the customer will be responsible for all re-routing charges. In the event an order is refused, the customer will be responsible for return freight charges.

7. GENERAL CONDITIONS

All prices are subject to change without notice. Not responsible for typographic errors.

8. PRIVACY

Petfood Warehouse does not sell, rent, or share customer information with anyone for any reason.